EGYPAWS – Love you can feel

Whether big or small, every animal has its own personality, its own needs, and its own special way of showing us how important we are to them. At EGYPAWS, we have everything that makes your pet happy—selected with love.

Frequently Asked Questions

Order & Process

How can I order from EGY PAWS?
It's easy: Select the product, add it to your shopping cart, and complete the order process. You'll immediately receive an order confirmation via email.


Can I change or cancel my order later?
As long as your order hasn't been packed yet, we can make changes or cancellations. Please contact our customer service team promptly.


Will I receive an order confirmation?
Yes – immediately after purchase we will send you an order confirmation with all details by email.

Shipping & Delivery

How long does shipping take?
We usually ship within a few business days. The exact delivery time will be displayed during checkout and in the order confirmation.


How can I track my order?
Once your package has been shipped, you'll receive a shipping confirmation with a tracking link. This allows you to track your delivery at any time.


Which countries does EGY PAWS ship to?
We currently ship within Germany and to selected EU countries. You can find an overview in the checkout or on our shipping page.

payment

What payment methods do you offer?
At EGY PAWS, you can pay conveniently and securely – for example, by credit card, PayPal, Klarna (invoice & instant bank transfer), Apple Pay, and other popular payment methods.


Is payment secure with you?
Yes. Our payments are processed through certified and encrypted payment systems – so your data is always protected.

Products & Quality

What does EGY PAWS stand for in terms of product quality?
Our products are selected with the highest standards of quality, functionality, and design. We place great emphasis on high-quality materials and craftsmanship you can rely on.


Are your products suitable for everyday use?
Absolutely. Our product range is designed to enrich everyday life with pets – with well-thought-out solutions that look beautiful and function reliably.

Returns & Exchanges

Can I return my order?
Of course. You can return unused products to us within 30 days of receipt. You can find all the information about the process on our returns page.


How do I get my money back?
After receiving and inspecting your return, we will refund you using the same payment method you used for the purchase.

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